The AyrMesh Hub is a sturdy, solid-state device with no moving parts, designed to provide years of reliable service. However, if you have trouble, this guide will help you get it fixed fast.

The AyrMesh Hub installed as a Gateway (connected to a router)

Check the lights on the Hub - the bottom two lights should be on as shown.

1. If none of the lights are on, the Hub is not getting power.

• Make sure the Hub is connected to the “POE” port of the Power Supply
• Make sure the Power Supply is plugged into the wall and the light on the power supply is on - if not, plug the electrical cord into the power supply with a bit more force. If that doesn't work, contact Ayrstone support for a new power supply.
  
• Check the Ethernet cable between the Power Supply and the Hub – it may have been damaged during installation. Try connecting the Hub to the Power Supply with a different Ethernet cable, or get an Ethernet cable tester.

2. If the bottom light is on but not the second light, the Hub is not connected to your router.

• Make sure there is an Ethernet cable between the “LAN” port on the Power Supply and one of the “output” ports on your router.
• Check your router configuration to make sure it is acting as a “DHCP server” and has a sufficient number of DHCP addresses to provide.
• Check the Ethernet cable between the Power Supply and the Hub and the Power Supply and the router. There are four pairs of wires - eight wires - in an Ethernet cable, four providing power and four providing communications. In some cases, the wires providing power may be intact and one or more of the wires providing communications may be severed, so the Hub may be getting power but not able to communicate with the router. Try connecting the Hub to the Power Supply with a different Ethernet cable.

3. The bottom two lights are both on, but the Hub is not appearing on the AyrMesh Portal.

• Wait 20 minutes. It sometimes takes that long for the Hub to appear on the AyrMesh Portal.
• Try replacing your Ethernet cables with "known good" cables - some longer cables may not be able to pass enough current to fully power the Hub (use cables with pure copper wire); in very rare cases, we have seen cables on which the "transmit" pins were not connected - the Hub can "hear" the router, so it turns its Ethernet light on, but the router can't "hear" the Hub to pass data to the Internet.
• Go to the AyrMesh portal and sign in. Go to “Manage Network” then click on “Add AyrMesh Hub.” Type in the MAC address of the Hub (from the sticker on the front of the Hub or the sticker inside the “door” of the Hub), provide a name for the Hub if you choose, and click on “Submit.”
• Make sure your router is connected to the Internet – using a computer connected to another one of the “output” or "LAN" ports of the router, bring up several internet sites (preferably ones you have not visited recently on that computer) to ensure the router is connected to the internet and is passing traffic to its “clients.”
• If you are trying to use the Hub with a Cable Modem, try connecting the Hub to the modem, then unplugging the modem (not the Hub) and plugging it back in. Some Cable Modems only work with a single device; if they were originally "mated" to a computer, they won't accept a new "partner." By rebooting the modem, you can usually get it to "forget" its previous "mate" and provide an address to the Hub.
  

If your AyrMesh Hub is still not showing up on your account in the AyrMesh portal, get in touch with Ayrstone Productivity's support department – they will help you.

• No lights on – the Hub is not receiving power – make sure the Power Supply is plugged in and getting power, and that the Ethernet cable is connecting the POE port of the Power Supply to the Hub.
• Just the bottom green light, but none of the “signal” lights – the Hub is getting power, but is not receiving a wireless signal from another AyrMesh Hub. Wait 5 minutes.
• Did you initialize the AyrMesh Hub by plugging it into your router before installing it as a Remote? If not, go back and initialize the AyrMesh Hub: connect the Hub to the “POE” port of the Power Supply and the “LAN” port of the Power Supply to your router, then wait until the Hub appears on the AyrMesh Portal
• If you did initialize the AyrMesh Hub and it appears on the AyrMesh Portal as a “Trouble” node, try unplugging the Hub and plugging it back in.
• If the “signal” lights still don't come on, then the Hub may be too far away or not have a clear “view” of the Hub to which it should be “connected.” Move one or the other of the Hubs, or install another Hub between them.  Note that any obstructions between the Hubs (walls, trees, shrubs, or even fences) can dramatically reduce the effective range of the Hubs.
• The bottom green light and the red light: this indicates that the Hub is working normally, but has a low data transfer rate with the next Hub. This may be caused by obstructions in the “line of sight” between the hubs, interference from other sources (including wireless phones, microwave ovens, and other microwave equipment) or just too long a distance. It may also be a temporary condition: watch the Hub for several minutes and see what happens (additional lights may come on, or the red light may go out, indicating a total loss of signal). NOTE: the hubs must be at least 20', and preferably 50' apart to function properly. If they are closer than that, one or more of them may "freeze up," necessitating a reboot.
  

2. The power light is on and one or more of the “signal” lights are on, but you can't connect to the Internet.

• Make sure you can connect to the Internet via your Gateway Hub
• If only the red signal light is on, the Hub may be getting too weak a signal to provide a good connection to the Gateway Hub and the Internet. Try to move one or both Hubs to improve the line of sight between them. NOTE: the hubs must be at least 20', and preferably 50' apart to function properly. If they are closer than that, one or more of them may "freeze up," necessitating a reboot.

If you have gone through these steps and you are still having problems with your AyrMesh Hub, then get in touch with Ayrstone Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our support line at 888-837-0637 x.102